Gambling Should Always Be Fun
For the vast majority of people, gambling is an enjoyable form of entertainment. But for some, it can become a problem that affects their finances, relationships, and mental health. Responsible gambling means staying in control and knowing when to stop.
This guide covers the tools available to help you gamble responsibly, the warning signs of problem gambling, and the resources available to South Africans who need help.
Signs of Problem Gambling
Problem gambling can affect anyone. Common warning signs include:
- Spending more money on gambling than you can afford to lose
- Chasing losses - continuing to gamble to try to win back money you have lost
- Gambling interfering with work, study, or family responsibilities
- Borrowing money or selling possessions to fund gambling
- Feeling anxious, irritable, or depressed when not gambling
- Lying to family or friends about how much you gamble
- Feeling unable to stop or cut back despite wanting to
Deposit Limits
All licensed SA casinos are required to offer deposit limits. You can set a daily, weekly, or monthly limit on how much you can deposit. Once the limit is reached, you cannot deposit more until the period resets.
Deposit limits take effect immediately when you lower them. Increases to limits are subject to a cooling-off period (typically 24-72 hours) to prevent impulsive decisions. To set a deposit limit, go to the Responsible Gambling or Account Settings section of your casino account.
Session Time Limits and Reality Checks
Session time limits allow you to set a maximum duration for each gambling session. When the time is up, you are automatically logged out. Reality checks are pop-up reminders that appear at set intervals (e.g. every 30 minutes) showing how long you have been playing and how much you have won or lost.
These tools are particularly useful for preventing the 'time distortion' effect that can occur when gambling - where hours pass without you realising it.
Self-Exclusion
Self-exclusion is the most powerful responsible gambling tool available. When you self-exclude, you are blocked from accessing your casino account for a set period - typically 6 months, 1 year, 5 years, or permanently.
To self-exclude at a licensed SA casino, contact the casino's customer support team or use the self-exclusion option in your account settings. You will need to provide identification (FICA requirements apply). Once self-excluded, the casino is legally required to refuse your access and return any remaining balance.
Note that self-exclusion at one casino does not automatically apply to other casinos. You will need to self-exclude at each casino individually.
To self-exclude at Bet.co.za or playTSOGO, contact their customer support team or use the self-exclusion option in your account settings.
Cooling-Off Periods
A cooling-off period is a short-term break from gambling, typically ranging from 24 hours to 30 days. Unlike self-exclusion, it is a temporary measure that gives you time to reflect on your gambling habits without committing to a long-term block.
During a cooling-off period, your account is suspended and you cannot place bets or make deposits. This tool is ideal if you feel you need a brief pause rather than a full self-exclusion.
South African Responsible Gambling Resources
If gambling is affecting your life, call the National Responsible Gambling Programme: 0800 006 008. The helpline is free and available 24 hours a day, 7 days a week.
National Responsible Gambling Programme (NRGP)
0800 006 008
Free 24/7 helpline. Counselling, referrals, and support for problem gamblers and their families.
Gamblers Anonymous South Africa
www.gamblerssouthafrica.co.za
Peer support groups for problem gamblers across South Africa.
South African Depression and Anxiety Group (SADAG)
0800 456 789
Mental health support including gambling-related anxiety and depression.
How Licensed SA Casinos Must Comply
Licensed South African casinos are legally required to implement responsible gambling measures under the National Gambling Act and provincial regulations. Requirements include: displaying responsible gambling messaging prominently, providing access to self-exclusion tools, training staff to identify problem gambling behaviour, and contributing to the National Responsible Gambling Programme.
When choosing a casino, look for the responsible gambling logos and tools on the site. Their presence is a sign that the operator takes player welfare seriously. Visit our casino reviews to see which operators meet these requirements.